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Telephone triage is helping to ease pressure on ambulance services | Kelsey Flott, research associate, Picker Institute Europe | The Guardian
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South East coast ambulances, emergency ambulance, parked outside Eastbourne district general hospital, Eastbourne, East Sussex, uk Stock Photo - Alamy
Why do ambulance services have different non-transport rates? A national cross sectional study | PLOS ONE
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Primary care sensitive' situations that result in an ambulance attendance: a conversation analytic study of UK emergency '999' call recordings | BMJ Open
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